Privacy Notice

Text and files you send us are processed in memory and discarded when the job finishes. We don't store them or the redacted output, they never reach our logs, and they are never sent to a third-party AI service or used for training.

For each job we keep a record of its type, size, detection counts, settings and credits used, plus a one-way fingerprint of the content so a repeat of the same job isn't charged twice. A fingerprint can't be turned back into the content. Templates and custom patterns you choose to save are kept with your account.

We keep your email address, your name if you give one, a hashed password, your credits and your purchase history, so we can run your account and send the emails it needs, such as verification, password resets and billing notices.

Payments are taken by Stripe, which handles your card details under its own privacy policy. We never see your card number.

Our analytics are self-hosted and cookie-free. They count page views and a few anonymous events (such as a click on a sign-up link, or a completed sign-up) and never record your name, email address or anything you redact. If your browser sends a Do Not Track signal, your visits aren't counted.

The only cookies we set keep you signed in. There are no advertising or tracking cookies.

Like any website, our servers record requests, including IP addresses, to keep the service secure and prevent abuse. These records are kept for a limited time.

Besides Stripe, the only others who handle personal data for us are the hosting and email providers the service runs on, under contract and only on our instructions. We don't sell data or share it with advertisers.

We sometimes write to organisations at contact addresses they publish, about how eleyed could help them. Reply to say you'd rather not hear from us and we won't write again.

Account data is kept while your account is open and deleted when you close it. Backups are overwritten on a rolling cycle, so deleted data drops out of them too.

You can ask for a copy of your data, or ask us to correct or delete it, close your account, or stop using your data for a particular purpose. Email support@eleyed.com from the address on your account. We reply within one month. If you're unhappy with our answer, you can complain to your data protection authority.

If what we do with data changes, we update this page and the date above. See also our terms and conditions.